F A Q
Galacta Jewelry is based in Zagreb, Croatia.
We ship to every country in the world. Shipping within Croatia is 5 €, within EU starts at 7€, while standard international shipping is flat 16 € for most destinations.
Yes, milk is just one of the possible inclusions listed with each model.
If you opt for a piece without milk, I will use a custom-made white base that closely resembles the look of preserved milk – so the final piece looks nearly identical.
You can pay using credit or debit card, or via PayPal.
PayPal is recommended for non-EU orders.
All Galacta pieces are handcrafted to order, and the average production time is up to 20 business days.
More complex pieces, or those from Premium category, added curls or extra details, may take a bit longer.
Yes, urgent production is possible with an added fee – only for deliveries within Croatia.
The minimum lead time is 5 business days, and availability depends on current studio workload. If I cannot accept a rush order, I will notify you and refund the extra fee.
The "rush production" add-on is available in the menu of each model.
Yes. All designs from our standard collection can be personalized to your wishes, such as adding a lock of hair, an initial, a date, choosing a stone colour, or selecting a different metal finish.
If you have an idea for a completely new piece that isn't part of the standard Galacta collection, we offer a custom design service. You can find more information on our Custom Design page or contact me at ksenija@galactajewelry.com.
Discount codes do not apply to completely custom designs.
All pieces are made of sterling silver (minimum purity 92.5%).
Most models can be gold-plated (24k yellow or 18k rose). On request, solid gold versions can be made.
The address will be shown right after you complete your order and also sent via email. Instructions on packaging can be found here: How to ship milk and other keepsakes.
Yes. The font size is adjusted depending on the name length. If your text is too long, I’ll recommend a model that fits it better.
